Routing Rules Engine
Product term: Router
Category: infrastructure
Definition
The intelligent system that directs INAs, messages, and decisions to the right person at the right time. Uses Team APIs, Impact Ledger, availability, expertise, and organizational rules to route work optimally. Eliminates "who should handle this?" delays. Works with Swarm Orchestrator to form teams and with The Pulse to broadcast information.
Key Points
- •Matches work to optimal talent
- •Uses expertise, availability, and rules
- •Eliminates routing delays
- •Integrates Team APIs for SLAs
- •Works with Swarm Orchestrator
- •Learns from outcomes
Frequently Asked Questions
How does the Router decide who gets work?
Skills required, expertise available, current workload, team API SLAs, and past success rate. Prioritizes in real time.
Can I override the routing?
Yes. You can accept, reject, or reassign work. The Router learns from your choices.
Does this reduce autonomy?
No. The Router is a suggestion system. You always have final say. But it eliminates decision paralysis.
How do I improve my routing?
Complete work on time, deliver quality, communicate clearly. The Router learns your patterns.
Related Terms
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